Is It Better to Talk to a Trustee or a Debt Settlement Company?

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Featured answer

It is prudent to speak with a Licensed Insolvency Trustee (“LIT”) before paying a debt settlement company for what may be unnecessary services on their part. An LIT is federally regulated and can explain all your options, including a consumer proposal and bankruptcy. A debt settlement company is not regulated and cannot file a formal insolvency or provide the same legal protection that an LIT can.

 

Why this choice matters

When you are under pressure from debt, a promise to reduce what you owe can sound appealing. Many debt settlement companies advertise large reductions of debt or rapid results. Some may help in limited situations, but others may charge unnecessary fees without solving the deeper problem. A debt settlement company is not regulated and cannot provide legal protection or file formal insolvency proceedings.

A Licensed Insolvency Trustee is different because they are federally regulated and authorized to discuss all options and administer legal proceedings such as consumer proposals and bankruptcies. Learn more about what a Licensed Insolvency Trustee does from the Office of the Superintendent of Bankruptcy.

What a debt settlement company may do

A debt settlement company may try to negotiate directly with creditors. They may ask you to save money in a separate account and then offer a lump-sum settlement to the creditors. This can sometimes work if there are a limited number of creditors, if creditors agree, the agreement is well documented, and you have enough money to pay the settlement quickly.

The challenge is that creditors do not have to participate in this type of informal workout. Interest may continue. Collection calls may continue. Legal action may continue. If you miss regular payments while saving for a settlement, your credit may be damaged further. Consumers should also review the Financial Consumer Agency of Canada debt help alert.

What a Licensed Insolvency Trustee can do

A Licensed Insolvency Trustee (“LIT”) can review your full financial situation and explain all your options. This may include informal repayment, consolidation, a debt management plan, credit counselling, a consumer proposal or bankruptcy.

If a consumer proposal is appropriate, the LIT files it with the Office of the Superintendent of Bankruptcy, which is the government agency that regulates the insolvency industry. Once filed, most unsecured creditors included in the proposal must stop collection action. This legal protection is a major difference. Official information is available on the Office of the Superintendent of Bankruptcy consumer proposals page and the page about creditors contacting you after filing a bankruptcy or proposal.

The key difference is legal authority

Debt settlement companies may negotiate with creditors, but they do not have the same legal authority as a Licensed Insolvency Trustee. They cannot administer a consumer proposal or bankruptcy on your behalf.

The Financial Consumer Agency of Canada warns that only a qualified Licensed Insolvency Trustee can help with a consumer proposal or bankruptcy.

When settlement may be risky

Debt settlement may be risky if you are told to stop paying creditors without understanding the consequences or if agreements are not well-documented. It may also be risky if a company charges upfront fees, guarantees results or does not explain all your options, including consumer proposals and bankruptcy.

Debt relief should never be based only on hope that creditors will agree later. You need to know what happens if they do not. Review the full range of debt relief options available.

When a trustee should be your first call

Speak to a Licensed Insolvency Trustee (“LIT”) first if you are burdened with debt, behind on payments, facing collection calls, dealing with wage garnishment, carrying tax debt, using payday loans, or unsure whether bankruptcy is your only option.

An LIT can discuss the options and help you compare the costs, timeline, credit impact and protection available under each option.

Questions to ask a debt settlement company

  1. Are you a Licensed Insolvency Trustee?
  2. Can you file a consumer proposal yourself?
  3. What fees do I pay before creditors agree?
  4. Will creditors stop interest and collection action?
  5. What happens if creditors refuse?
  6. Will you explain bankruptcy and consumer proposals too?

The main takeaway

A debt settlement company may only offer negotiations. A Licensed Insolvency Trustee can explain all options and, if needed, provide access to legal debt solutions. Before paying for debt settlement services, speak with a Licensed Insolvency Trustee so you know what options and protections are available.

Frequently asked questions

Can a trustee reduce my debt?

A trustee may help you file a consumer proposal that offers creditors less than the full amount owed, depending on your situation.

Are debt settlement companies illegal?

Not necessarily, but they do not have the same authority as Licensed Insolvency Trustees and should be reviewed carefully.

Who can stop wage garnishment?

A consumer proposal or bankruptcy filed through a Licensed Insolvency Trustee can stop many unsecured wage garnishments.

Speak with a Licensed Insolvency Trustee

Speak with David Sklar & Associates for a confidential review of your debt, assets, income, expenses and monthly budget. A Licensed Insolvency Trustee can explain your options and help you choose a realistic next step. Book a free consultation today.

Take Your First Step Towards A Debt Free Life

If you are overwhelmed by debt, call us at 1-844-962-9200 to book a FREE, confidential appointment. We will review your financial situation in detail and discuss all of your options with you. Alternatively, you can fill out the form below and our team will reach out to you. 

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Paddy Sandy
1 day ago
I want to give a big TY to BIBI, Jo, Rhoda, Christina and all the staff at David Sklar, for making such a confusing, embarrassing, stressful, time in my life, so much easier to deal with. The level of patience and understanding they carried, during my learning process of the whole bankruptcy path, was truly a blessing. I was lost, tired, sick of the collection calls, threatening letters, embarrassed to tell anyone how far in over my head I was. But they made it easy, worked with me, and helped me to understand the bankruptcy act and what my responsibilities were, as well as theirs. I am now 3 months into my debt free life, and can now look forward to the future, and answer my phone. Ty so much to all, I will definitely be referring people I know are struggling, to ur company in the near future
Victor P
4 days ago
From beginning to end, Shayne was a tremendous help. Thanks so much once again!
S88 19
5 days ago
Great service, very informative staff, and a special thanks to Mo Patel for how well he handled my case, always returning calls to clear up questions I had and a very positive vibe that allowed me to feel stress free during a very stressful process.
Pierre Bouffard
5 days ago
It was a positive experience. Serena is very kind and knowledgeable. She made me feel comfortable and confident throughout the entire process. Thank you for everything!
Mischa
7 days ago
Disha Chauhan at David Sklar & Associates made the consumer proposal process completely seamless. She was professional, empathetic, and went above and beyond—even providing quick responses after hours to ease my worries. Disha explained every step clearly and lifted a massive financial weight off my shoulders. I highly recommend her and the firm to anyone needing a fresh start!"
Rafa Trabal
1 week ago
I contacted David Sklar & Associates by filling out a form on their website. That same day, a firm representative contacted me to schedule my initial consultation. I requested to speak in Spanish, and they connected me with Beatriz Cabrera. That’s where the magic happened. Beatriz was very kind and clearly explained the best option for my current situation. She stayed in constant contact with me to gather all the documentation needed to start my proposal. I highly recommend this company; the entire team does an amazing job. Thank you so much.
Lisa E.
1 week ago
Thank you Jennifer Ricaplaza & Team! Jennifer was amazing from the very beginning. She took the time to help me understand my options and explained everything thoroughly, patiently, and with genuine care. I never once felt rushed. Jennifer is incredibly kind, warm, and compassionate. She was extremely sympathetic to my situation and always made me feel heard and supported. I asked many (MANY!) questions throughout the process (sometimes more than once!) and she never hesitated to take the time to answer them. At every step, she would also check in and ask how I was feeling, which meant more to me than she probably realized. I am SO grateful to the entire team, and especially to Jennifer, who truly took the time to get to know me and understand my situation. She is exactly the kind of person you want representing your company — professional, caring, compassionate, and genuinely invested in her clients. You are very fortunate to have such a wonderful person on your team. A heartfelt thank you as well to Stephanie and the trustee, Chris, for their help and support throughout the process. Thank you all so much for making what could have been an overwhelming experience feel much easier and more manageable. I am truly grateful.
Amelia Lelis
1 week ago
I recommend David & sklar for those needed help,its very nice and kind with Samycha Francis shes the one who help me through the process .she.explained to me well in details.i hate paper works.but she was the one who make it easier for me.. For Samycha F thank you so much and mire power to you.keep up the good works. From Amy L
Hugh Johnson
1 week ago
I had an excellent experience working with Trina, my consumer proposal agent at David Sklar & Associates. From our first conversation, she was professional, knowledgeable, patient, and genuinely understanding of my situation. Trina explained each step of the process clearly, answered all of my questions thoroughly, and kept me informed throughout. Her guidance made an otherwise stressful and overwhelming experience feel manageable. I always felt respected, supported, and free from judgment. I’m truly grateful for the help and reassurance Trina provided. If you’re struggling with debt and considering a consumer proposal, I highly recommend speaking with Trina and the team at David Sklar & Associates. Their professional and compassionate approach can make a meaningful difference in helping you regain control of your finances and move forward with confidence.
Bill Blurton
1 week ago
I could not have hoped or wished for better service and advice given. Much appreciated.