Covid-19 Policy

Please read before contacting our office!

Changes to our Operations

Given the current state of the pandemic, the safety of our clients and staff is our paramount concern. Accordingly, after serious consideration effective March 25th, 2020, we have decided to close all of our offices to the public until the pandemic is under control.

Contacting DSAI

We are still open for business and can be reached via telephone, fax or email. However, to ensure that any questions, concerns or issues can be resolved in a timely and orderly manner, we recommend that you contact us via email.

New to DSAI?

  • If you are contacting our company for the first time, we will be pleased to schedule a free, no-obligation telephone or video conference consultation with one of our qualified staff. This consultation will enable us to communicate about your financial situation, explain the options available and make a recommendation as to how best to proceed to resolve your financial difficulties, all while not putting anyone’s health at risk.
  • Contact us today and we will schedule a telephone or video conference appointment at a time convenient for you.

Already working with DSAI?

  • For general questions regarding the status of your file, collection calls, issues with CRA etc., please either email the administrator who originally assisted you, or send an email to our monitored help line at
  • If you have questions about your Consumer Proposal payments, send an email to 
    or To best assist you, please put your full legal name and estate number in the subject line of your email.
  • Please note that as our offices are closed, we will not be able to accept cash payments. However, if you need to make a payment and you are already set-up with us for Pre-Authorized Payments (PAD), we have expanded our date options and if you send an email to, we will set up a payment for any date with one days notice.
  • If you wish to change your PAD date, or authorise a one-time increase or reduction to your normal PAD simply email the details to and we will make the change, subject to a review of your payment status to ensure any changes will not affect the status of your consumer proposal.
  • If you are not already on our PAD system, and need to be set-up, please contact and she will speak with you and provide you with the necessary form and document requirements to set you up.

Thank you for your understanding during these unprecedented and trying times.